FAQs

Frequently Asked Questions

1. How long does shipping take?

Orders are processed within 1–2 business days after payment is confirmed.

Estimated delivery times:

European Union & Switzerland: 8–10 business days
United Kingdom: 6–10 business days
South Africa: 8–12 business days

Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, or local courier operations.

2. Do you offer free shipping?

Yes! We offer Free Standard Shipping on all orders over €30. Shipping costs for orders below this amount are calculated automatically during checkout.

3. How can I track my order?

Once your order has been shipped, you'll receive a confirmation email with your tracking number and tracking link. You can also use our Track Order page to check the latest status of your shipment.

4. Can I return my order?

Absolutely. We offer a 60-Day Money-Back Guarantee. If you're not completely satisfied with your purchase, you can request a return within 60 days of delivery, provided the item meets our return requirements.

5. Can I change or cancel my order?

If your order has not yet been processed for shipment, we may be able to modify or cancel it. Please contact our customer support team as soon as possible after placing your order.

6. What should I do if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and clear photos of the issue so we can arrange a replacement or refund as quickly as possible.

7. How do I choose the right size?

Each product page includes a detailed Size Guide to help you find the best fit. We recommend checking the measurements before ordering. If you need additional assistance, our customer support team is happy to help.

8. What payment methods do you accept?

We accept major credit cards, debit cards, and other secure payment methods available during checkout. All transactions are encrypted and processed through trusted payment providers for your security.

9. How should I care for my clothing?

To keep your garments looking their best, we recommend following the care instructions on the garment label. Gentle washing, air drying when appropriate, and proper storage will help extend the life of your clothing.